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Support
Help, troubleshooting, and contact information for Haimon.
Requirements
- iOS or iPadOS 15 or later
- An iPhone or iPad with enough free storage to install the game and save progress
- A network connection while playing
- Portrait orientation and touch input for normal play
Haimon does not require you to sign in. A network connection is required to play and keep game data consistent across devices.
Frequently Asked Questions
Why can’t I select a tile?
A playable tile must have no tile above it and must be open on its left or right side. Remove nearby or upper-layer pairs first. A playable tile brightens when selected.
Can a board become impossible?
Every deal is generated backward from a valid solution, so each new board has a way through. The order of matches still matters; try exposing a different edge or upper layer if your current route feels blocked.
How do companion skills work?
Choose a favorite Haimon in Collection. Matching pairs charges that companion’s skill during play. When the skill control shows that it is ready, tap it to activate the ability.
How do I unlock or evolve Haimon?
Complete levels to earn Haimon tiles. Extra copies become evolution material. The Collection screen shows whether you have enough material for a normal evolution or a synthesis.
Is my progress saved?
Yes. Haimon saves your level, score, collection, favorite companion, and material counts locally and syncs them to an anonymous player record when a network connection is available. Music, sound, and haptics settings remain on the device. Add a passkey from Settings → Account if you want to load the same game data after reinstalling or moving to another Apple device.
The game is silent or does not vibrate. What should I check?
Open Settings from the home screen and confirm that Music, Sound, and Haptics are enabled. Also check the device volume, Silent Mode, and system haptics settings. Haptic feedback may differ by device.
Does Haimon send gameplay or personal data anywhere?
Haimon syncs game progress and collection data to its server under an anonymous player identifier. It does not request your name or email address and does not include advertising or cross-app tracking. See the Privacy Policy.
Report a Bug or Ask a Question
Email [email protected]. Include your iOS or iPadOS version, device model, Haimon version, and the steps that reproduce the issue.